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Saying No to a Customer Feature Without Losing the Customer
Magnific.com Most early stage founders eventually receive a specific kind of request from a customer that they are afraid to refuse. The customer is one of the more valuable ones, they have asked for a feature that the founder knows would not actually help the product, and the fear is that saying no will damage the relationship. So the founder either says yes and builds something they should not have built, or says a soft version of no that leaves the customer confused about


The Co-Founder Equity Script for Two Students Still in School
The conversation about how to split equity between two founders is one of the more consequential conversations of the early startup years, and it is one of the ones most often postponed until the postponement itself becomes the problem. Two students building together will often work for months without ever formally agreeing on how ownership of the company will be divided, and by the time they finally have the conversation they have already accumulated enough asymmetries betwe


How to Hire Your First Person When You Cannot Really Pay Them Yet
The most important shift in mindset is to stop thinking of the first hire as an employee and start thinking of them as someone who is joining a venture, since the person you can attract without much money is almost never the same kind of person who would take a paid role at a bigger company. Their motivation for joining you is different, and if you understand what that motivation actually is you can structure an arrangement that works for both of you.
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